Scanner Stuck / Not Usable (Recurring Critical Issue)

Scanner Stuck / Not Usable (Recurring Critical Issue)


A stuck or unusable scanner is one of the top critical issues encountered often by BizBloqs clients and the support team.

For clients, the goal of this guide is to help you quickly understand the operational impact of your scanner issue. You may use this to self-diagnose before contacting BizBloqs for support.

Each issue is assigned a priority based on their operational impact. In this case, the "Scanner Stuck / Not Usable" issue is considered high priority. See table below:


When dealing with a stuck or unusable scanner issue, follow the triaging questions and resolution steps below:

Impact Indicators

  1. Picking, packing, or receiving cannot continue.
  2. Operators blocked.

Critical Scenario

  1. All active scanners frozen or login screen stuck.
  2. Warehouse flow stopped.

Example Triaging Questions

  1. How many scanners are affected?
  2. Are users unable to continue picking or packing?
  3. When did the issue start?
  4. Is this happening for all users or specific users only?

Common Resolution Steps

  1. Verify scanner ID.
  2. Check scanner logs using timestamp provided.
  3. Force logout affected user session.
  4. Clear application cache.
  5. Reinstall scanner app if needed.
  6. Retest login. 

These steps help you resolve the issue on your own and resume your operations quickly.
If the issue persists and you need to contact BizBloqs, answer the triaging questions in advance so we can expedite the resolution for you. 

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