Location Upload Failed (Recurring Critical Issue)

Location upload failure remains one of the top critical issues faced often by BizBloqs clients and the support team.

The goal of this guide is to help BizBloqs clients quickly understand the operational impact of location upload issues. For clients, you may use this to self-diagnose before contacting BizBloqs for support.

Each issue has an assigned priority based on their operational impact. In this case, we consider "Location Upload Failed" an issue of medium priority. See table below:

When dealing with location upload failure, follow the triaging questions and resolution steps below:

Impact Indicators

1. New locations not available.
   
2. Putaway and replenishment blocked.
   

Critical Scenario

1. No valid storage locations available for inbound flow.

Example Triaging Questions

1. Is this blocking inbound or putaway?
   
2. How many locations are affected?
   
3. Was this a new template or reused file?
   
4. Any error message shown?
   

Common Resolution Steps

1. Validate file against official template.
   
2. Convert file if needed.
   
3. OMS > File Import > Upload file.
   
4. Verify in Location Manager.
   
5. Confirm with user. 
   

These steps help you resolve the issue on your own and resume your operations quickly.

If the issue persists and you need to contact BizBloqs, answer the triaging questions in advance so we can expedite the resolution for you. 

• Related Articles

• Scanner Stuck / Not Usable (Recurring Critical Issue)

  A stuck or unusable scanner is one of the top critical issues encountered often by BizBloqs clients and the support team. For clients, the goal of this guide is to help you quickly understand the operational impact of your scanner issue. You may use ...

• Printer Not Printing Labels (Recurring Critical Issue)

  A printer that ceases to print labels is one of the top critical issues encountered by BizBloqs clients and the support team. For clients, the goal of this guide is to help you quickly understand the operational impact of this printer issue. You may ...

• Generate Location Barcodes for New Locations

  HOW TO Issue Description: A user requests barcodes for newly added warehouse or storage locations. The support team requires the list of new locations to generate and return the corresponding barcodes. Issue Resolution: Request the user to provide a ...

• Import XLS Location

  OMS XLS Location and Barcode import In general, for an item scanned at checkout, you would put the barcode in the lower right-hand section of the back of the package. Avoid the edge of the package and allow enough white space surrounding the barcode ...

• Scanner Icon Grid Issue

  Scanner Device Management - Scanner Icon Grid Issue We have noticed a bug in the Android app with the Icon grid. The bug has been noted, and we will be working on a fix. The primary problem is that the grid view on the scanner is not displaying ...