Printer Not Printing Labels (Recurring Critical Issue)

Printer Not Printing Labels (Recurring Critical Issue)


A printer that ceases to print labels is one of the top critical issues encountered by BizBloqs clients and the support team.

For clients, the goal of this guide is to help you quickly understand the operational impact of this printer issue. You may use this to self-diagnose before contacting BizBloqs for support.

Each issue is assigned a priority based on their operational impact. In this case, the "Printer Not Printing Labels" issue is considered high priority. See table below:

Priority Definition



When encountering this printer issue, refer to the guide below which includes triaging questions and resolution steps:

Impact Indicators

  1. Labels cannot be printed.
  2. Orders cannot be packed or shipped.
  3. Halt in operations leading to delays.

Critical Scenario

  1. Packing station fully blocked due to no labels.
  2. Negative customer experience.

Example Triaging Questions

  1. Which workstations and printer IDs are not functioning?
  2. Which label templates are affected?
  3. Does the test print work on Windows?
  4. Does the issue affect all labels or only specific ones?
  5. When was the last time the printer worked properly?

Common Resolution Steps

  1. Check PrintNode connection.
  2. Restart BizBloqs Print Client.
  3. If disconnected, reconnect and provide PrintNode credentials. 
  4. Retest printing from OMS.
  5. Validate printer mapping in OMS.


These steps help you resolve the issue on your own and resume your operations quickly. If the issue persists and you need to contact BizBloqs, answer the triaging questions in advance so we can expedite the resolution for you. 

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