Problem after updating to Windows 11 - Printing Issue

Problem After Updating to Windows 11 - Printing Issue

Idea
FIX

Issue Description: Printing issues encountered in Bizbloqs, where print requests are not reaching the intended printer.

Issue Resolution:
  1. Restart the Bizbloqs Print Client service (refer to the provided manual).
  2. Restart the physical PC where the printers are installed.
  3. If the issue persists, identify the source of the print request and verify printer connection via Printnode.
  4. Reconfigure the printer connection in the OMS to match the correct Printnode setup.

    • Related Articles

    • Connection Issue With the Shopware Master Update

      CONFIGURATION FIX Problem / Request Description: A connection issue occurred with the Shopware Master Update due to a change in behavior following a Shopware version upgrade. The update limited the number of records retrievable by the ...

    • Scanner Icon Grid Issue

      Scanner Device Management - Scanner Icon Grid Issue We have noticed a bug in the Android app with the Icon grid. The bug has been noted, and we will be working on a fix. The primary problem is that the grid view on the scanner is not displaying ...

    • Scanner Account Change Name and Barcode Login Issue

      WORKAROUND Changing the scanner name as per the client’s request can be acceptable. This means there is an existing account, and they want to replace it with a new account name. If they encounter an issue you can send them a Barcode login file. As ...

    • Scanner Package Labels Wrongly Updated

      DATA CORRECTION Issue Description: A user mistakenly inputted 73 shipping labels for an order, which led to issues with excessive label printing. The user requested to stop the label printing process and to release a colleague who was stuck due to ...

    • Print Use Problems (Logs and Backups)

      Old Printer Management (Device App and Scanners) Checking the availability of a printer can be seen in logs and backups. Make sure you are connected through our VPN. “Heartbeat” is the common name to determine if the printer is working. Common print ...