Connection Issue with the Shopware Masterupdate

Connection Issue With the Shopware Master Update

Info
CONFIGURATION FIX

Problem / Request Description: A connection issue occurred with the Shopware Master Update due to a change in behavior following a Shopware version upgrade. The update limited the number of records retrievable by the Shopware-OrderGet task from 1000 to 500, resulting in connection breaks, order download failures, and order statuses not updating as expected.

Root Cause: The root cause of the issue is the upgrade of the Shopify version, which resulted in a limitation of downloading only 500 records at a time, whereas the previous version allowed downloading 1,000 records at a time without any issues.

Customer Specific: YES

Customer: Shopware

Issue Resolution: The issue was resolved by modifying the Shopware-OrderGet task to fetch a maximum of 500 orders. A backlog of orders was cleared manually, and the order status update problem was addressed. Normal order processing has resumed.

    • Related Articles

    • Printer Not Printing Labels (Recurring Critical Issue)

      A printer that ceases to print labels is one of the top critical issues encountered by BizBloqs clients and the support team. For clients, the goal of this guide is to help you quickly understand the operational impact of this printer issue. You may ...

    • Problem After Updating to Windows 11 - Printing Issue

      FIX Issue Description: Printing issues encountered in Bizbloqs, where print requests are not reaching the intended printer. Issue Resolution: Restart the Bizbloqs Print Client service (refer to the provided manual). Restart the physical PC where the ...

    • Scanner Icon Grid Issue

      Scanner Device Management - Scanner Icon Grid Issue We have noticed a bug in the Android app with the Icon grid. The bug has been noted, and we will be working on a fix. The primary problem is that the grid view on the scanner is not displaying ...

    • FTP Credentials Update

      OMS Connection and Server Task Management Resetting OMS Connection for an account is possible. If you or the client has details like host, user, and password etc., you can see this in OMS Connection. Just right click then edit. The Base URL = This ...

    • Scanner Stuck / Not Usable (Recurring Critical Issue)

      A stuck or unusable scanner is one of the top critical issues encountered often by BizBloqs clients and the support team. For clients, the goal of this guide is to help you quickly understand the operational impact of your scanner issue. You may use ...