Ojah and Soho Exact Password Changing

Ojah and Soho Exact Password Changing

Exact Account Management

As a security measure, Ojah or Soho Lighting changes their password every certain number of days. They would then inform BizBloqs to either just save the credentials, or to also fix the connection. 


Sometimes the connection breaks if they change their password. The easiest way to check is to just see if the expiration time changes in the next 10 minutes. Then refresh the message log since Ojah and Soho are the only two companies who do it like this.

(For agents: if the expiration time was in the past, let someone from the 2nd line know right away.) 


Step 01 Workaround

  1. Open OMS of Ojah
  2. Check System and Integration
  3. Go to Connection > EOL OAuth
  4. Check Access token and Expiration date.
  5. Once expiration date has passed, check the message log with any server task with "EOL" to see if it is successful 
  6. If it works, then just update the password in Vault. 
  7. See sample screenshot below:                 
  8. Don't forget to add the old password in the notes.
  9. Once done, inform the client and provide the new password. 
  10. Note: Usually the clients will provide the new password in the email. If not just, use the old password. 


Step 02 Email Template For Agents

Dear ___,


Good day,

We are writing to inform you that we have successfully updated your Exact Online password as requested. 

Your new password is: ______

Please take a moment to verify that everything is working correctly with your new password.

If you still have any concerns regarding this ticket:

Please create a new ticket or send an e-mail to support@bizbloqs.com with the ticket number in the subject.


Thank you,

___________



Reference ticket: https://support.bizbloqs.eu/agent/bizbloqs/bizbloqs-support/tickets/details/20981000968710898


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