OMS Sales/Purchase Order Return & Planned Return

• If the client would like to do this, this wouldn’t be possible for BizBloqs. 
• If an order has been picked or shipped but needs to be returned to the inventory to be picked again due to various reasons such as customer cancellation, incorrect item, or other issues.
• Planned return - "If they did not create a scheduled return but received the return with the scanner then we retroactively create a scheduled return in Exact and then we receive it immediately“

Step 01 Simplification

• If they returned the sales order and they want to pick the order again, This is not possible in BizBloqs. The reason is the return order does not matter in this case and order will keep showing as 100% picked in BizBloqs. 
• The order cannot be “reused” And “re-picking the items is not possible” because the OMS does not have this kind of status. 

Example: The original order has been picked 100%, so OMS will always keep showing 100% even if we were to change it to a different status, it would still be 100%.

OMS Return Order – In Exact ,it is called a Planned Return

Added to stock. Which just creates a return order and sends the receipt in Exact.  

In the Scanner 

• Sales Order Return 
• Choose “Return by Order”
• You can input the details on the following: Packing slip, City, or Item. 
• Input the item and qty you want to return 
• Then, the stock will be added 
• In EOL you can check this one in Purchase > Receiving & Returns
• Our clients should do this separately 

Step 02 Transsmart Note

• If Exact decides is possible to reuse the order after a return; 
• Exact has (2) options: credit or re-deliver

• Credit – will just put the quantity back in stock
• Re-deliver – will put the quantity back on stock and change to 0% picked (This is not possible in BizBloqs).

Reference ticket: https://support.bizbloqs.eu/agent/bizbloqs/bizbloqs-support/tickets/details/20981000939805825