It matters to be acquainted with common errors encountered within an Order Management System (OMS). This involves understanding the types of errors that can occur, their causes, and how to troubleshoot or resolve them efficiently.

Familiarization with OMS errors is crucial for system administrators, support teams, and users to ensure smooth operations and minimize disruptions in order processing and management.

To facilitate OMS error familiarization, consider the following steps:

1. Identify Common Errors: Compile a list of typical errors that occur in the OMS based on historical data and user feedback.
2. Understand Error Causes: Investigate and document the root causes of each error. This could include data entry mistakes, system configuration issues, integration problems, or user errors.

See below for message log error examples:

01 Error - Not Allowed Delivery: Waiting for approval 

This means the client needs to approve the order in Exact, since the purpose of the approval is to process "picking" the order. When the order is blocked again, then the delivery most likely failed and the orders to be approved again. 

Example Message log:

In the Exact Order screen, the approval has a different time:

For BizBloqs clients that have this setting, it might not be enabled in Standard View.

For agents:
To enable that option, follow this: Go to Settings > To adjust > View the rights of the client or customer. 

If a customer has this option, you cannot save the order in Exact to let it come in again.
Every 'change' you do on the order will remove the approved checkmark.

02 Error - The unit does not match the unit in the item master data update the item prices to continue 

This means the item unit in Exact does not match the property item in OMS. If so, the orders in OMS won't get in Exact correctly. 

Example Message log: 

For agents:

If you discover an item unit in OMS that does not match in Exact, let the client know and confirm if we can remove the unit(s) that are incorrect in OMS. 

Then, recheck that article(s) side by side in OMS and Exact and add it on your work notes. 

Removing/deleting units can be done thru Data Manager. Advise your Team Lead to do it if already confirmed by the client. 

Note that fixing the orders manually is done by our engineering department. 

Reference Ticket: https://support.bizbloqs.eu/agent/bizbloqs/bizbloqs-support/tickets/details/20981000958154144

03 Error - Sales Order Line Mandatory Terms of Payment

This means that a payment condition is mandatory, and has to be set in Exact Online. 

Example Message log:

For agents:
Upload the orders in Exact
Advise the client to follow this: Company|Settings > Financial > General. 

In case of future errors encountered by a client, it would mean the orders are not coming thru their Exact Online account.