OMS Relations Blocked

OMS Relations Blocked

Subtitle: OMS Relations Management

"Relation" refers to information details of our clients' Suppliers and Customers. Here you can see details such as Name, Contact Information, Email Address, Address etc. 


Step 01 Checking If OMS Relations Is Blocked

In this topic we will discuss why the order is still pickable even though its relations are blocked in OMS and Exact.

There are 2 ways of checking if the relation property is blocked:

  1. OMS 
  1. Go to Relations and find the relation number
  2. View details and check "properties" below
  3. If this shows OFF means not active On means blocked. See example below.





  1. Exact
  1. Login to Exact 
  2. Go to Relations, or; 
  3. Search the relation number in the search button. See example below.


Step 02 What To Do If Blocked

We should investigate what happened if: 
The relations in Exact is BLOCKED but in OMS it is still OFF
The sync of all the information on that relation property is not entirely correct 

Server Task: EOL Accounts

Server Task: IC Accounts 


Resave the relations in Exact and check message log for possible errors. 
Check if in the message log the relation is not there. If so, it would mean the properties are also not updated/added.

Saving the relations details should fix this issue and it should be done automatically. 



Step 03 Backend Issue (For Agents)

If the issues still persist and resaving the relations didn't do anything, attach the error in your investigation adding the server task you use before escalating the ticket to 2nd line team. 

See sample ticket below. This issue can be found in the backend. 

Error message: 

<?xml version=“1.0” encoding=“utf-8”?> <eExact xmlns:xsi=“http://www.w3.org/2001/XMLSchema-instance” xsi:noNamespaceSchemaLocation=“eExact-XML.xsd”> <Messages> <Message type=“0”> <Topic code=“Accounts” node=“Account” /> <Date>2024-05-01T14:40:51</Date> <Description>Not found: Subject (Accounts)</Description> </Message> </Messages> </eExact>

Apparently, there is a filter where relations with the Supplier (Leverancier, in Dutch), are not being processed by the InterCompany

The relations property is blocked in Exact but still active in OMS. Saving this does not fix the issue because there is a filter with the supplier. 

Reference ticket: https://support.bizbloqs.eu/agent/bizbloqs/bizbloqs-support/tickets/details/20981000958401057

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