Generate Delivery Note

Generate B2C Order Delivery Note or No Delivery Note

A delivery note, also known as a packing slip or delivery receipt, is a document that accompanies a shipment of goods. It provides details about the contents of the shipment and serves as a confirmation of the items delivered.
If a client is looking for the delivery note of a particular sales order as support you must check the order status. Perhaps the Delivery note is not in Exact.

Step 01 Workaround

Check OMS
Open Packing slip > Order Label (Sales order)
Check the status of Packed and Shipping units if both have a value of = 0
This means the order is not shipped but perhaps on-picked instead.
Send the screenshot to the client and inform the client that the orders are still on-picked, and they must ship it to get the delivery note.
“Use my email on the reference ticket if needed”
Let the client know that they need to ship the order through a scanner.
Wait for client response if successful. If yes, close the ticket.

Hi ___,

Good day,

As per checking the Order ___ is still on picked and must be ship. Once you ship the order you will then get the delivery note.

This is a reason, why this order was not updated in Exact.
Could you please use scanner for shipping.

Kindly let us know what happens.

Thank you,

Closure Notes

Dear ___,

We are glad that you have successfully shipped the sales order for ____.

By this you have now received the delivery note.

The case appears to be resolved now and we are now closing this ticket.

However, if you still have any concerns regarding this Ticket.

Please create a new ticket or send an e-mail to support@bizbloqs.com with the ticket number in the subject.

Thank you,

Reference Ticket:

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