QMOSS PM Scanners

QMOSS PM Scanners

Hardware Issues

For hardware related issues on PM scanners, follow the procedures below: 

  1. For Point Mobile scanners with problems, create a ticket directly at the repair center at https://qmoss.repairportal.com/en/orders
  2. You have to register once with this account. You can then create the report/issue and track the progress.

 

Below is the more detailed text from QMOSS:

  1. For defective devices, customers can at all times do a one-time registration themselves at the QMOSS repair center.
  2. Once they have done this in the portal, they can use a login account to easily check the status and register any other devices.
  3. They can then receive instructions on where to send the device.
  4. They will also receive any repair costs after analysis.



If the scanner is acting strange or unable to scan any barcode, the advice is to factory reset the scanners.








Reference ticket: https://support.bizbloqs.eu/agent/bizbloqs/bizbloqs-support/tickets/details/20981000948172260

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