QMOSS PM Scanners

QMOSS PM Scanners

Hardware Issues

For hardware related issues on PM scanners, follow the procedures below: 

  1. For Point Mobile scanners with problems, create a ticket directly at the repair center at https://qmoss.repairportal.com/en/orders
  2. You have to register once with this account. You can then create the report/issue and track the progress.

 

Below is the more detailed text from QMOSS:

  1. For defective devices, customers can at all times do a one-time registration themselves at the QMOSS repair center.
  2. Once they have done this in the portal, they can use a login account to easily check the status and register any other devices.
  3. They can then receive instructions on where to send the device.
  4. They will also receive any repair costs after analysis.



If the scanner is acting strange or unable to scan any barcode, the advice is to factory reset the scanners.








Reference ticket: https://support.bizbloqs.eu/agent/bizbloqs/bizbloqs-support/tickets/details/20981000948172260

    • Related Articles

    • Point Mobile Scanners

      Different Version of Scanners Point Mobile Scanners is a product of Bizbloqs that we are selling Some clients use different scanners to do their daily task Example: Zebra Scanners (Not a Bizbloqs device) Android 4.3 and up will work on our Bizbloqs ...

    • Scanners Logs and Backups

      Scanner Logs Management Using BizBloqs logs and backups (OFFICE1) you can determine on how our customer works in their scanners step by step. In this case the customer reported that the packing slip and label has been double printed. Step 01 Action ...

    • Hardware Turn On Scanner Function

      Hardware Scanner Functionalities Terminator – this is added when you scan something (barcode). This is a function or a code that the scanner should do, in this case we have (LF, TAB, TAB & LF) Step 01 Description of Functionalities LF – LineFeed is ...

    • Scanner Stuck / Not Usable (Recurring Critical Issue)

      A stuck or unusable scanner is one of the top critical issues encountered often by BizBloqs clients and the support team. For clients, the goal of this guide is to help you quickly understand the operational impact of your scanner issue. You may use ...

    • Creating Scanner PDT/PDA Account

      HOW TO A device that captures images from photographic prints from similar sources for computer editing and display. Scanners work by converting the image on the document into digital information that can be stored on a computer through optical ...